A great team needs to focus on providing exceptional service. Sometimes that gets lost in a myriad of manual tasks that can, when investigated, become more automated freeing up valuable time for customer and client-focused jobs.

Think about some of the following systems which can often be made into rolling automated services such as billing and invoicing, email marketing, backing up data and systems, and even to an extent chat facilities.

These days more of these services start automated and if queries can’t be handled by a friendly bot, a human can get involved. Taking care of these kinds of jobs and making them more machine-led means that employees will also feel less bogged down and able to think more creatively.